The BIGGEST hosting scammer: iPage

DO NOT GO HERE!
http://www.ipage.com/
They will scam you.

Here is my story:

I canceled my subscription with GoDaddy (which is one of the best hosting companies out there).
BIG MISTAKE!
I googled up the "top 10 hosting companies" and sitting there at #2 was iPage.
OK  BIGGER MISTAKE,  I started an account with them based on the obviously faked/planted review.
1)  They wouldn't accept any browser for their on-line site builder except for NETCAPE or IE
 Who the fuck uses NETSCAPE?  I don't use IE and yes it's probably because I worked for Opera Software.
2)  The site-building tools looked like they were developed for the Commadore Vic 20.
         No joke this stuff had "dinosaur shit all over it"
3)  After I complained that I wanted to close my account and get a refund then things got really bad
a) couldn't log into the site to file a support ticket.  Just trying to log in would crash my PC

b) they would ignore all correspondence from me.
c) they refused to call me even though they did for the initial contract.  I live in Japan and I have sat there on hold for over an hour on multiple occasions at international dialing rates.
d) they refused to cancel my account because they said that I had to login to do so (this crashed my PC)
e) they finally acknowledged my cancellation today but they have been charging me the whole time.  They still refuse to refund my money for a service that was unusable.

I WILL MAKE THEM PAY!!!
I am out $$$hundreds of dollars. 
THEY WILL SUFFER LOSSES GREATER THAN THAT!!!

Some other horror stories:

iPAGE.com

Posted: 2010-04-29 by   Mac

Scam Complaint Rating: ***** out of ***** Company information: iPAGE.com United States I signed up with iPAGE and paid them a total of US$126.76 on 29 March 2010 after reading on their intro page that they are affordable, dont tie customers up and most importantly "if unhappy in whatever way, 30 Days moneyback guarantee, 100% refund if cancel within 30 days+ easy to build free website builder tools However, after 10 torturing hours and I still cant understand how to use their tools to build a website, I decided to cancel my a/c and hire a local web company instead to do everything for me. The chatline operator told me that there will be a non refundable of US$15 and the rest will be refunded to me. But when i look at my latest credit card statement i m shocked to receive a bbill of US$99.79. iPAGE has charged $126.76 on 29mar and only refund me USD27 on 31 Mar! I then contacted the billing dept who insist that they only refund hosting fees, add on services are non refundable!! The guy also keep stressing on their "its all under our Terms and Conditions" I felt really cheated and shortchanged. Because on their main website they do not have a column of terms n condions nor do they made it clear that theres no refund other than hosting charges. For a IT idiot like me, I just follow their sign on procedure which auto includes all these so call add on services into my cart, i dont even have aoption to opt out as it will have red markings to warn me of the 'consequences'. Moreover all the services are calculated on a 12months basis, not one month or 3months. I also wont get to use any of the services after my cancelling the a/c so how can iPAGE be so unreasonable and greedy to rip an innocent consumer off this way?? I feel this is outright robbing in a legal way. Please, if anyone concern can help or advise me where to seek redress or complaint against iPAGE so that this Co cannot cheat other consumers any more hard earn money$$ and to refund me the full amount as promised on their website.

and another:
...something happened to me I asked for a full refund after only being with there company for 5 days, they gave ma a song a dance routine and said we don't give back on options just the hosting you bought, well the options are a part of the hosting, go figure huh. STAY AWAY from Ipage.com you are better off getting a hosting company in a 3rd world country...

FAKE REVIEW

http://thebuckmaker.com/is-ipage-a-scam-can-i-trust-them/

and another satisfied customer:
I have paid for a web host on September 13th 2009 and I paid via paypal echeck and that took a few days and then once it was processed and cleared I was ready to start my web site really happy and ready to bring out my website only to find the domain name had not been reserved and the account hasn't even been activated so I contacted them about this and this was the email they sent me:

Hello,

I am writing this email in response to your inquiry on support ticket #------. We are sorry but at this time our site is not quite ready to accept new customers. Our engineering team is working on this and we apologize for any confusion. Could you please forward us a link to where you signed up? Also since you said you made a PayPal payment. Can you please forward a copy of the PayPal receipt so we can investigate that further as well? We will work on getting this taken care of as quickly as we can once we hear back from you.

If you have any further questions, please update the Support Console.

Sincerely,

Sabina Perry
Billing Specialist

and I am frustrated and kept calling and chatting with them and eventually she was working on getting my account activated and then at around 13 days since the account was purchased she tells me over the phone that there is no record of payment and that they were investigating it to see if I really paid for their account which I did. That frustrated me even more that now they claim they received no record of payment and they were working on the issue as always and so I decided to want my money back and all the sudden she said it will take 7 to 12 business days which would give them plenty of time to escape with all the money they stole from their customers. So now I am opening a dispute with paypal about this but IPage has to authorize the refund which I know they will never authorize so I am planning on contacting the FBI since these people are total con artists.

iPage is PATHETIC!!!

Ipage - Ipowernet.com

Internet
United States of America
Phone:  1877-IPAGE-99
Web Address:  www.ipage.com

Category: Web Hosting

Submitted: Tuesday, April 27, 2010

Posted: Tuesday, April 27, 2010

I am a IT idiot, only know the simple MS word and email sending, receiving. I just embarked on the journey of setting up my online beauty shop. As Ive spent most of my capital on stocking my beauty products, I cant afford to hire a Local Professional web company to do the whole ecommerce website for me.

So I browsed thru the internet to look for companies who provides affordable web hosting  and free website builder tools. After reading up the introduction websites of Blue host, Monster Host and iPage, I decided to subcribe to iPAGE ON 29 March 2010.

On iPAGE's main web site, they stressed that they do not tie up customers like other companies do and that "You Have 30 Days Moneyback Guarantee, 100% if cancel within 30days"

iPAGE stressed that their website builder is easy to build. Thus I felt safe to trust them. Though they state that their monthly web hosting fee is US$3.50, however after I follow their sign in procedure account, it has so many more add on services apart from the basic hosting plan.

These plans dont seem optional as its auto added into my 'cart'. My cart shows the following:

1) iPAGE web hosting package  US$42/yr

2) Simply Local Search - $39.95/yr

3) SiteLock Plus - $12.95/yr

4) Site backup & restore $12.95/yr

5) Submit Net- Basic Submission $9.95/yr

6) Domain Privacy - $8.99/yr

Total Payable amount is US$126.79

I initially chose to pay thru PAYPAL but iPAGE prompted me that if I pay thru PAYPAL and not by creditcard directly, then my account will only be activated few days later!

Without other options as I need to have my website running., I paid using credit card details directly. After my domain account is activated, I found that iPAGE website building tool is very confusing and difficult for me.

I called their chatline help hoping they could assist me but the operator replied that they only help settle technical issues, if i need website design/help, he can refer me to their professional designers at a charge! :(

After 10 torturing hours and still unable to understand iPAGE's web tools, I decided to cancel my account with iPAGE and to hire a local web company (in Singapore) to do everything for me.

I called up iPAGE chatline on 30Mar 2010 and did the cancellation. I was told by the operator then, that there is a non refundable fee of US$15, as a charge for registering my domain name (I can get to keep my domain name), and the rest of the charges will be refunded to me.

The next day 31 March, I received a confirmation email from iPAGE that my a/c is terminated and that all webfiles related to my a/c is closed, no further charges will be imposed!

Now, I just received my creditcard bill and iPAGE has billed me a total of US$126.79 on 29 Mar, credited back US$27 on 31 March, I am still liable to pay iPAGE US$99.79!!

I contacted their billing department and they denied all and keep stressing that all is stated clearly on their "Terms and Conditions" (which I didnt even get to read that during the course of signing up)

They said they will only refund hosting fees. If thats the case, then how can they misled unknowing innocent consumers that we are always assured of :

1) 30 Days Moneyback Guarantee, 100% refund if cancelled within 30days?

2) Will not tie up customers. Then why is the charge per year rather than per month?

3) I cancelled my a/c in less than 24hours and I dont and will not get to use any of

    their add-on services, how can iPAGE charge me and make me accountable

    for those charges??

I feel really ripped and robbed in broad daylight by a US Company, I plead the help from all relevant authorities in US, who can lend me a helping hand to assist me with this case.  Awaiting for your kind reply. Thank you for your time and attention.

 CHEATERS!!

	Ipage - Ipowernet.com IPAGE Web Hosting iPAGE is a daring and 'legal' scam Company, iPAGE scam me of US$99.79 within 24hrs period! Internet Author: Punggol, Other Web Hosting : Ipage - Ipowernet.com Internet
	2 9/30/2009 9:37 AM	Ipage - Ipowernet.com .ipage.com Web Hosting IPage Ripped me off, they took my money and the account was never activated, and they don't like refunds. Phoenix, Arizona Author: Mayodan, North Carolina Web Hosting : Ipage - Ipowernet.com Arizona
	3 8/22/2006 3:14 PM	Ipage/Ipowernet.com Took $299.40 for a webpage hosting and I could never access my account. Nationwide Internet Author: Fredericksburg, Virginia Web Hosting : Ipage/Ipowernet.com Internet

this is what I'm talking about:

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btalex1990 View Beta Profile Newbie

Join Date: Jul 2007 Posts: 9

IPage stole $45 from me

---

I have paid for a web host on September 13th 2009 and I paid via paypal echeck and that took a few days and then once it was processed and cleared I was ready to start my web site really happy and ready to bring out my website only to find the domain name had not been reserved and the account hasn't even been activated so I contacted them about this and this was the email they sent me:

Hello,

I am writing this email in response to your inquiry on support ticket #------. We are sorry but at this time our site is not quite ready to accept new customers. Our engineering team is working on this and we apologize for any confusion. Could you please forward us a link to where you signed up? Also since you said you made a PayPal payment. Can you please forward a copy of the PayPal receipt so we can investigate that further as well? We will work on getting this taken care of as quickly as we can once we hear back from you.

If you have any further questions, please update the Support Console.

Sincerely,

Sabina Perry
Billing Specialist

and I am frustrated and kept calling and chatting with them and eventually she was working on getting my account activated and then at around 13 days since the account was purchased she tells me over the phone that there is no record of payment and that they were investigating it to see if I really paid for their account which I did. That frustrated me even more that now they claim they received no record of payment and they were working on the issue as always and so I decided to want my money back and all the sudden she said it will take 7 to 12 business days which would give them plenty of time to escape with all the money they stole from their customers. So now I am opening a dispute with paypal about this but IPage has to authorize the refund which I know they will never authorize so I am planning on contacting the FBI since these people are total con artists.